If you are a tenant where do you stand with what is expected from a landlord when it comes to heating your home?
Your landlord has to provide you with water, electricity/gas and sanitation facilities. You are entitled to have central heating or other equipment for heating each occupied room and a boiler for heating water. This means if there is no central heating at your property your landlord should be providing you with the minimum of portable electric heaters. However, most landlords now do recognise that keeping tenants warm and comfortable is not an unreasonable request.
Your landlord is responsible for any repairs and replacements required under the Landlord and Tenant Act (1985) and this overrules any other document or statement but tenants are responsible for damages they have caused to the property and equipment.
It's unacceptable to be left without utilities for more than a few days without any work done towards removing the problem. If left without heating or hot water, or you're experiencing equipment malfunctions get in contact with your letting agent or landlord. You need to do this in writing or over email and clearly explain the situation.
If the landlord is unresponsive, you have to send a second letter. Re-state the existing problem and note that this is your second and final letter to the landlord before requesting aid from the local council.
If you have not succeeded, you have to contact the Environmental Health Department at the local council. Environmental Health can enforce your landlord to uphold their responsibilities. When urgent, the department can authorise the repairs and serve your landlord the bill. As a final resort, you can implement the repairs yourself and then seek compensation from your landlord in the courts.
Luckily Alex Clark Lettings are a reputable agency and can deal with these issues on behalf of tenants. They will liaise with the landlord and arrange to get heating problems remedied as quickly as possible.